NCX – PRIVACY POLICY

Last Updated: February 2025

1. INTRODUCTION

NCX (“we”, “our”, “us”) is committed to protecting your personal information and your privacy.
This Privacy Policy explains how we collect, use, store, and safeguard your information when you visit our website www.ncxperience.com, contact us, or purchase NCX products (“Products”).

By accessing our website or using our Products, you agree to the terms of this Privacy Policy.
If you do not agree, please discontinue use of our website and services.

2. INFORMATION WE COLLECT

We collect information in several ways:

A) Information You Provide Directly

When you contact us, create an account, or make a purchase, we may collect:

  • Name

  • Email address

  • Phone number

  • Shipping address

  • Billing information

  • Order details

  • Warranty claim information

  • Messages or customer support inquiries

B) Automatically Collected Information

When you visit our website, we may collect:

  • IP address

  • Browser type and version

  • Device type

  • Pages visited

  • Time spent on pages

  • Referring website

  • Cookies and tracking data

C) Distributor/Reseller Information

If you interact with an authorized NCX distributor:

  • They may share relevant purchase or warranty details

  • NCX may receive defective product serial numbers for RMA processing

D) Cookies & Tracking Technologies

We use cookies to:

  • Improve website functionality

  • Analyze performance

  • Provide a better user experience

  • Support marketing campaigns

You may opt out of non-essential cookies through your browser settings.

3. HOW WE USE YOUR INFORMATION

We use personal data for the following purposes:

A) Order Processing

  • To process and deliver your orders

  • To verify payment

  • To confirm purchases

  • To provide shipping updates

B) Customer Support

  • Responding to inquiries

  • Processing warranty claims

  • Assisting distributors with RMA requests

C) Improving Our Products & Website

  • Website traffic analytics

  • Performance optimization

  • Developing new NCX products

D) Marketing & Communications

  • Sending product updates

  • Email newsletters (only with consent)

  • Informing customers about offers or launches

You may unsubscribe at any time.

E) Legal Compliance

We may use your information to comply with:

  • UAE regulatory requirements

  • Fraud prevention

  • Warranty verification

  • Accounting or tax obligations

4. HOW WE SHARE YOUR INFORMATION

We do not sell your personal information.

We may share your information with:

A) Authorized Distributors & Service Partners

To process:

  • Warranty claims

  • Product replacements

  • Order shipments

B) Third-Party Service Providers

Such as:

  • Payment processors

  • Website hosting providers

  • Analytics platforms

  • Email marketing tools

All such partners are contractually obligated to protect your data.

C) Legal Authorities

If required by law or to enforce NCX rights.

5. INTERNATIONAL DATA TRANSFERS

NCX operates globally, with headquarters in the UAE.
Your data may be processed in countries outside your own, including:

  • United Arab Emirates

  • Countries where service providers or distributors operate

We ensure that all international transfers meet applicable data protection requirements.

6. DATA RETENTION

We retain personal information for as long as necessary to:

  • Fulfill the purpose collected

  • Process warranty claims

  • Comply with legal obligations

  • Maintain business records

If you request deletion, we will remove your data unless retention is required by law.

7. SECURITY MEASURES

We implement industry-standard security measures to protect your information, including:

  • Encryption of sensitive data

  • Restricted access to internal systems

  • Secure storage practices

  • Monitoring for unauthorized access

However, no online system is 100% secure.
By using our website, you acknowledge this risk.

8. YOUR RIGHTS

Depending on your jurisdiction, you may have the right to:

  • Access your personal data

  • Correct inaccurate information

  • Request deletion

  • Object to marketing communications

  • Withdraw consent

  • Request a copy of your data

To exercise these rights, contact us at support@ncxperience.com.

9. CHILDREN’S PRIVACY

NCX does not knowingly collect personal information from children under 16.
If you believe we have collected such data, contact us and we will delete it promptly.

10. THIRD-PARTY LINKS

Our website may contain links to external sites.
NCX is not responsible for the privacy practices of third-party websites.

11. CHANGES TO THIS POLICY

We may update this Privacy Policy periodically.
Changes become effective when posted on this page.
Continued use of our website indicates acceptance of updated terms.

12. CONTACT INFORMATION

For questions regarding this Privacy Policy or your data rights:

support@ncxperience.com
www.ncxperience.com
Dubai Silicon Oasis, Dubai, United Arab Emirates

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